What to know before booking

 Please Read IN FULL  Before Booking

 

We no longer issue refunds for any canceled services. Appointments must be rescheduled.

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Confirmations: 

- Confirmation is solidified by paying an electronic invoice sent to you via email. This email is sent 24-48 hours before your session unless your request was a same day booking. All first time clients must pay in advance.******************

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Making A request online:

-ALL ONLINE REQUESTS Must be made at least 2 hours in advance. If you would like to book with less advanced notice please call to check availability.

 

-ALL ONLINE COUPLES MASSAGE requests should be made  at least 24 hours in advance. Anything with less advanced notice please call.

 

Comfort limitations:

- Please note that our tables have a 300 lb weight max and 6'5in length max for clients. IF you exceed these limitations please give us a call before booking your session.

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-Unfortunately we are not Handicap accessible, if assistance is required please call us before booking.

 

Gift Certificates:

-If you have a gift certificate please make your request using a "member" service and annotate in the note section that it is a gift certificate or prepay session.

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-WE ONLY ACCEPT "ZEN AND THE CITY" GIFT CERTIFICATES, WE DO NOT ACCEPT "SPA AND WELLNESS" GIFT CARDS or any other gift cards or certificates that do not have VISA OR MASTERCARD LOGO.***

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Before you book an appointment, please note that we no longer issue refunds on canceled services for any reason. We will gladly reschedule  your appointment.

 

Please don't forget to register your email and login using the "Login" button below. This will allow you to book, cancel and reschedule all online.​